Company Terms & Conditions - All Pets Company

Company Terms & Conditions


At APC, we take shipping as seriously as our products! We try to keep the shipping process as affordable, transparent and fast as possible.

  1. The shipping and handling charges of the final products will be reflected in the total amount at the time of checkout.
  2. The order will be delivered within 7-10 business days after the order is placed, unless the item is on pre-order basis.
  3. You can track your order from the tracking ID sent on mail after the order is dispatched.


Cancellation and Return

  1. All our products are considered as final sales and we do not offer any returns, refunds or exchanges.


  1. The loss and damage of the products during shipping is our responsibility. You can apply for replacement in the case of damaged or missing items.
  2. We need to be notified within 24 hours of delivery for any damaged or missing items via email along with the pictures of the said issue.
  3. The replacement of the item will be initiated after your request is reviewed and approved by our team.
  4. The shipping charges will be taken care of by APC in case of replacement.

Terms of Service


This Website (“Mascota Designs Pvt. Ltd.”) is owned and operated by Mascota Designs Pvt. Ltd.(hereinafter referred to as “Owner” or Company”) a company incorporated under the Companies Act, 2013 of India, having its Registered Office at 302 Triton, Greenfield
Estate, A.B.Nair Marg, Juhu, Mumbai- 400049, India and is the sole owner, operator, author and publisher of the Website.
We recommend that before using any of the services on our Website, You must read and agree to these Terms of Use as well as our Privacy Policy.
By accessing or using our Website in any manner, including, but not limited to, visiting or browsing on our Products or Services or contributing to its content or other materials, You agree to be bound by these Terms of Use of our Website.

Acceptance of terms and conditions:

These Terms of Use (hereinafter referred to as “Terms and Conditions” or “T&C” or “Terms” or “Agreement”) along with any other Policy or Statement or Information that may be placed on this website (hereinafter referred to as “APC” or “Website” or “We” or “Us”), as modified or amended from time to time, are a binding contract between the Company and You (hereinafter referred to as “You” or “End User” or “Your” or “Buyer” or “Customer”)
If You visit, use, or shop at the website or any future or other website operated by the company, You accept these Terms and Conditions. In addition, when You use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the website, You also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions of any business affiliated with a company or third-party vendors will control. You, by subscribing to or using any of our Products or services, agree that You have read, understood and are bound by the Terms and Conditions, regardless of how You subscribe to or use our Products or Services. If You do not want to be bound by the terms, You must not subscribe to or use our services.


Mascota Designs Pvt. Ltd. reserves the right to change, modify, adjust, vary, amend or alter all or any of its Terms of Use at any time and at its sole discretion. All such changes, modifications, adjustments, amendments and alterations shall be duly notified by us on our Website. However, it is the responsibility of the User to keep himself/ herself updated regarding such modifications. Mascota Designs Pvt. Ltd. shall in no case be held liable in respect of such modifications. The User agrees to abide by all applicable guidelines, policies, rules, terms and conditions for availing the Services on our Website, which may change from time to time.


Mascota Designs Pvt. Ltd. grants You a limited license to access and make personal use of the website and services.
The following actions will be considered as misuse of the website and are thus prohibited:

  1. You are not allowed to reproduce, modify, distribute, display any portion, publish any content or make any commercial use of any of the information provided on this website.
  2. You shall not distribute in any form, any information, or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of Mascota Designs Pvt. Ltd.
  3. You are not allowed to republish, archive or retain any content on the internet, intranet, extranet, database, archive or compilation. You are not allowed to use any content for commercial use.
  4. You agree not to decompile, reverse engineer or disassemble any software or other Products or processes accessible through the website and not to insert any code or product or manipulate the content in any way that affects the user’s experience.
  5. You are not allowed to use the website in any manner that is illegal or impairs the operation of the website or its availability or usage by others.
  6. You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancel bots, spiders, Trojan horses, other harmful code of properties or any data gathering or extraction method in connection with Your use of the website.
  7. You are not allowed to make any use of the website for the benefit of another business.
  8. You are not allowed to post unsolicited promotional or advertising content.
  9. We hereby hold no liability for any sort of damage or harm caused to Your software, data or computer device by downloading content from this website.


You shall be responsible for payment of all fees/costs/charges associated with the purchase of Products from us, and You agree to bear any and all applicable taxes, including but not limited to VAT/CST, service tax, GST, duties etc.

Contract for sale of goods:

The parties to the contract are Mascota Designs Pvt. Ltd. (“the supplier”) and You (“the purchaser”). The terms and conditions of this website constitute the terms and conditions of the contract. By placing an order, You confirm that You have read the terms and conditions and accept them.

Payment must be made at the time the Products are ordered (unless You opt for the Cash-On-Delivery option). When You place an order, You will be automatically redirected to the secure Razorpay or PayPal website for You to complete payment. We do not keep a record of Your credit card details. Mascota Designs Pvt. Ltd. retains the right to accept or deny any offer made. This may be due to the availability of any product or for any other reason that may affect our ability to supply the Products ordered. No contract is formed until we communicate acceptance of Your order.
The electronic contract shall have the same legal force and effect as a written contract signed by You.

Guarantees and Warranties:

To the extent permitted by law, Mascota Designs Pvt.Ltd. excludes all warranties, representations and guarantees (whether express, implied or statutory), and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by You in connection with Your access to or use of this website or the content on or accessed through it.

This disclaimer of Liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action.


Please review our Privacy Policy, which also governs Your visit to our Website, to understand our practices. The personal information/data provided to us by You during the course of usage of our Website will be treated as strictly confidential and in accordance with the Privacy Policy and applicable laws and regulations. If You object to Your information being transferred or used, please do not use the website.

Account information:

We may assign You a password and account for identification to enable You to access and use certain portions of this website. Each time You use a password or identification, You will be deemed to be authorized to access and use the website in a manner consistent with the terms and conditions of this Agreement.
Mascota Designs Pvt. Ltd. has no obligation to investigate the authorization or source of any such access or use of the website. You are solely responsible for protecting the security and confidentiality of the password and identification assigned and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your account or password.
You shall immediately notify Us of any unauthorized use of Your password or identification or any other breach or threatened breach of this website’s security.
You will be solely responsible for all access to and use of this Website by anyone using this password and identification whether or not such access to and use of this Website (including all obligations, communications and transmissions) is actually authorized by You.
Mascota Designs Pvt. Ltd. reserves the right to refuse service, terminate accounts, and/ or cancel orders at its discretion, including, without limitation, if We believe that the conduct by the customer violates applicable law or is harmful to the website.


Mascota Designs Pvt. Ltd. reserves the right to recover the cost of goods, collection charges and other expenses that may occur from persons for using the Site fraudulently.
Mascota Designs Pvt. Ltd. reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions.

Redeem vouchers and promotional codes:

There are limited period vouchers and promotional codes which can be issued or cancelled by Us as a part of any campaign or scheme. The terms for these campaigns will be decided by Us at the time of the campaign, and these should be acceptable to You.


You acknowledge and undertake that You are accessing the services on the Website and transacting at Your own risk and are using Your best and prudent judgment before entering into any transactions through our Website. If You are dissatisfied with the Website, any Contents, or any of these Terms and conditions, we would like to hear from You. However, Your only legal remedy is to stop using the website. Mascota Designs Pvt. Ltd. does not warrant Your use of the Site.


You shall indemnify and hold harmless Mascota Designs Pvt. Ltd., its owner, licensee, affiliates, subsidiaries, group companies (if any) and their respective officers, directors, agents, and employees from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

Grievance redressal:

Any complaint or concern with regard to the Services, access, usage, content, comment or breach of the Terms of Use shall be addressed to the designated Grievance Officer of Mascota Designs Pvt. Ltd. The complaint shall be registered through a phone call on the number provided below or by sending an email to the respective email ID as provided below. It shall be the endeavour of Mascota Designs Pvt. Ltd. to satisfactorily resolve and address the grievances at the earliest.

Entire agreement:

These Terms of Use constitutes the complete Agreement and sets forth the entire understanding of You and the Mascota Designs Pvt. Ltd. as to the subject matter of this Agreement. If any provision of this Agreement is found by any court of competent jurisdiction to be invalid or unenforceable, the invalidity of such provision shall not affect the other provisions of this Agreement, and all provisions not affected by such invalidity shall remain in full force and effect. The headings contained in this Agreement are for convenience of reference only and shall not affect the meaning and interpretation of this Agreement.
By accepting these Terms of Use, the User agrees to have fully read and understood all the terms and conditions set out hereinabove


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